Shipping

Autoneba ships orders throughout the European Union, the United Kingdom, and worldwide.

Order Processing

All orders are processed within 2–4 business days (Monday–Friday, excluding public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking information.

Orders are processed only after full payment has been received and confirmed.

Delivery Time

Delivery time is typically 4–7 business days, depending on the destination country and courier service.

Please note:

• Delivery times are estimates and are not guaranteed.

• International shipments may take longer due to customs clearance procedures.

Delays

We are not responsible for delays caused by:

• Customs inspections or clearance procedures

• Courier service disruptions

• Weather conditions or force majeure events

• Incorrect or incomplete shipping information provided by the buyer

If a parcel is delayed, we will assist you in contacting the courier to resolve the issue as quickly as possible.

Remote Areas

Deliveries to remote or hard-to-reach locations may incur additional shipping charges.
A remote area is defined as a location far from major cities or courier distribution hubs.

If additional fees apply, we will contact you before dispatch to confirm how you wish to proceed.

Customs & Import Duties (Non-EU Orders)

For orders shipped outside the EU and UK:

• Import duties, VAT, and customs fees are the responsibility of the buyer.

• These charges are determined by the destination country’s authorities.

If customs duties are not paid within the required time and the parcel is returned or destroyed:

• Shipping costs are non-refundable.

• Any return shipping fees, storage costs, or customs charges will be deducted from the refund amount.

Undeliverable Parcels

If a parcel is returned due to:

• Incorrect address

• Failure to collect

• Refused delivery

The buyer will be responsible for re-shipping costs.