Refund and Warranty Policy

Refund Policy

Once we receive your returned item:

• The item will be inspected

• You will be notified of the refund status

• If approved, the refund will be issued to your original payment method

Refund includes:
✔ Product price paid

Refund does NOT include:
✘ Original shipping costs
✘ Handling fees
✘ Return shipping costs (unless return is due to our error)

Refund processing may take 3–10 business days, depending on your payment provider.

Customs and undelivered parcels

For international shipments:

• Buyers are responsible for paying import duties and taxes

• If customs charges are not paid and the parcel is returned or destroyed, all related costs will be deducted from the refund amount

• Shipping and handling costs are non-refundable in such cases

Warranty Policy (Aftermarket Parts)

All aftermarket parts sold by Autoneba include a limited warranty covering manufacturing defects.

Warranty conditions:

• The part must be installed by a qualified technician

• Proof of purchase is required

• Warranty covers manufacturing defects only

Warranty does NOT cover:

• Normal wear and tear

• Incorrect installation

• Misuse or negligence

• Accidents or modifications

• Compatibility issues if the buyer ordered the wrong item

Warranty coverage is valid within the European Union only.

Our liability is limited to the purchase price of the item.

Compatibility responsibility

It is the buyer’s responsibility to ensure compatibility before purchasing. If unsure, please contact us with your VIN number and vehicle details, and we will assist you.

Need help?

Contact us at support@autoneba.com for questions related to refunds and warranty.